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Frequently Asked Questions (FAQ)

1. What is Premium Membership?

Premium Membership provides advanced creator tools, including your own upload dashboard, personal categories and subcategories, faster approval, and additional content management features.

⭐ Membership Features & Comparison Table

Feature	Free	Premium
Standard Upload
Personal Categories
Personal Subcategories
Edit Own Uploads	Limited
Delete Own Uploads	Limited
Priority Review
Creator Dashboard
Custom Metadata (Artist, Tags, Thumbnail)
Upload Capacity / Frequency	Standard Limit	Unlimited Creator Access
Support Level	Community Support	Priority Helpdesk Support
Membership Expiration Status	None (Lifetime Free)	Yes (Monthly / Yearly Renewal)

2. Who can purchase Premium Membership?

Any registered user with a verified account can apply for Premium Membership.

3. How do I become a Premium Member?

1. Register or log in to your account.
2. Select your preferred Premium plan.
3. Complete the payment using the provided payment method.
4. Submit your payment details and screenshot.
5. Wait for admin verification and approval.

4. How long does activation take?

Most Premium Membership requests are verified within **24–48 hours** after successful payment.

5. Can I upload content before Premium activation?

Yes. Free users can continue using the existing standard upload system. Premium Creator features become available only after your membership is approved.

6. Can I create my own categories and subcategories?

Yes. This feature is available exclusively to Premium Members after activation.

7. Can I edit or delete my uploaded content?

Premium Members can add, edit, and delete only the content they own. Administrators always retain full control over all website content.

8. What happens if my upload is rejected?

You'll receive the reason for rejection in your dashboard. After making the necessary corrections, you can resubmit the content for review.

9. Is my payment automatically verified?

No. Payments are verified manually by the administrator. Please ensure you submit the correct Transaction ID and a clear payment screenshot.

10. Can I get a refund?

Refund requests are subject to the website's Refund Policy. Please review the policy before making a payment.

11. What content is not allowed?

The following content may be rejected or removed:
- Copyright-infringing material
- Misleading or false information
- Spam or duplicate uploads
- Malware or harmful files
- Content that violates the website's Terms & Conditions, Privacy Policy, DMCA Policy, or Community Guidelines.

12. How can I contact support?

Use the **Help & Support** button below or visit the **Contact Us** page. Include your username and payment details when requesting assistance to help us respond more quickly.

Create Support Ticket

Your Name *

Registered Email *

Username (Optional)

Category *

Subject *

Message Description *

Attachment (Optional, e.g. receipt or screenshot)

Direct Contacts

Email Support

Send your queries directly

support@songadda.com

WhatsApp Chat

Text-only support line

+91 8796183271

Telegram Channel

Join community support channel

@songadda_support

Operating Hours & SLA

Support Business Hours: Monday - Saturday (9:00 AM - 6:00 PM IST)

Expected Response SLA: Within 24-48 Business Hours

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